Assessment information

Student Toolbox

Additional information to support you in completing training and assessment for units of competency from the Construction, Plumbing and Services Training Package is provided in the Student Toolbox. If you haven’t read through the Toolbox lately, take a few moments to review it now.

Assessment details

This unit of competency specifies the skills and knowledge required to lead, manage and engage with a variety of teams working in the building and construction industry. Building and construction industry work teams may include subcontractors and employees, with cultural, competency or other diversities, who are engaged on the project for different periods of time and at different times. It includes liaising with team supervisors or leading hands to establish team objectives, maintain team performance and progress and achieve project quality.

This unit of competency applies to builders, site supervisors and related construction industry professionals responsible for managing diverse work teams to complete projects to specifications and on time.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Completion of the general construction induction training program specified by the model Code of Practice for Construction Work is required for any person who is to carry out construction work. Achievement of CPCCWHS1001 Prepare to work safely in the construction industry meets this requirement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Assessment for this unit comprises:

a knowledge test

a site diary incorporating knowledge questions, reflective journals and evidence collection

.

Templates are provided in this Workbook for you to work into. You should read through the templates before you get started and ensure that you are clear on what you need to do. Speak to your trainer, assessor or workplace supervisor if you have any questions.

Co-assessment

In some cases, this unit will be assessed alongside other units from the Construction, Plumbing and Services Training Package. Your assessor will advise you if co-assessment is right for you and will talk to you about how this will take place. Keep in mind that, regardless of how and when assessment takes place, the skills and knowledge you are required to demonstrate for this unit don’t change.

Am i ready?

Use this section to check that you are ready to proceed with assessment. You should also use it to record important dates.

Prerequisites

There are no prerequisites for this unit.

Assessment checkpoint

I have completed an assessment checkpoint for this unit and I feel ready to undertake assessment for this unit.

Yes No

Student assessment agreement

I have completed and submitted a Student Assessment Agreement for this unit of competency.

Yes No

Important dates

Important dates for assessment are:

Knowledge questions _______________________________________

Site Diary ____________________________________________________

Task requirements

In this task, you will demonstrate the skills and knowledge that you have developed during you training by leading and managing teams in the building and construction industry. This will include identifying team responsibilities, liaising with supervisors and managing team performance and progress on a construction worksite. The construction worksite should either be on a ‘live’ construction site (which may be in your own workplace or during a work placement) or in a simulated workplace at your RTO.

If you will be completing your assessment in a simulated workplace at your RTO, your assessor will provide you with access to the plans and specifications for a building or simulated site along with the workplace policies and procedures for the site.

To satisfy the requirements of the unit, you must have access to:

three different teams (or simulated teams) with varying competency levels of workers. Each team requires a supervisor or leading hand

. There must be diversity within and between teams

an employee or subcontractor contract for at least one member of each team

plans and specs for a building project

a budget for the building project

.

Your assessor will support you to identify a building project which meets these needs.

If you are working from a case study, you may wish to form suitable teams with your classmates.

Site Diary

As you lead and manage teams in the building and construction workplace that you have identified, you will complete a number of key tasks. For example:

identifying and communicating team roles, responsibilities and accountabilities

developing effective communication systems to track the progress of the project

working with supervisors and leading hands to achieve quality work within set timeframes

managing communication and solving issues and conflicts

monitoring and managing the team's performance and progress.

By reflecting on what you did in each of these tasks and gathering evidence of your work, you will satisfy the assessment requirements for this unit.

A Site Diary Template is provided for you to work into and marking guidance is provided.

The Site Diary is broken into four sections which are mapped against the skills and knowledge that you need to demonstrate. Each section of the site diary includes:

a list of the skills and knowledge that you need to demonstrate

a reflective journal with some questions for you to answer

reminders to attach evidence with some suggestions for suitable examples provided in each case.

In all sections of the site diary you will also find:

knowledge questions.

All interactions (including written) throughout this assessment must be business-like and consistent with organisational policies and procedures.

You must correctly complete all parts of the Site Diary to be marked as satisfactory for this task.

Tips for completing your Site Diary

Remember that you will find information about completing reflective journals and written questions in your Student Toolbox.

Read through all sections of the Site Diary before you get started and make sure that you are clear about what you need to do.

Always work safely and report any safety concerns.

Stay up-to-date with your documentation.

Make sure that you ask your supervisor to complete each section of the Site Diary.

Ensure that your evidence is complete and well organised.

Use business-like language.

Site Diary mapping

Workplace activity

Site Diary section

Identifying responsibilities of work teams

identifying project timeframes, stages of construction and scheduled commencement dates

interpreting subcontractor an employee work obligations, conditions and limitations

defining and communicating team roles, responsibilities and accountabilities

developing effective communication systems

Section 1 – Identify responsibilities of work teams

Workplace safety requirements

identifying the safety requirements for the project

implementing safety requirements

managing safety requirements throughout project

issuing improvement or safety breach notices

Section 2 - Identify, Implement and manage workplace safety requirements

Liaising with supervisors of teams

identifying diversities and negotiating support requirements

identifying and resolving potential and actual conflict

consulting with supervisors to achieve quality work outcomes

conducting regular meetings

actively encouraging team members to participate in and take responsibility for activities and communication processes

Section 3 – Liaise with supervisors of teams

Monitoring and managing team performance and progress.

Monitoring teams’ effectiveness, progress and work quality

Delegating responsibilities to teams to improve performance and productivity

Monitoring skill levels, evaluating and addressing training requirements

Discussing barriers and issues that impact on performance and progress

Addressing and solving problems

Recording and saving team information

Section 4 – Monitor and manage team performance and progress

Student’s name:

Describe the construction project. For example, what type of building is it? What is the NCC classification?

Describe your role in the project

Section 1 – Identify responsibilities of the work teams

Use Section 1 of your Site Diary to record the work that you did around identifying the responsibilities of your work teams and setting up the project from an administration perspective. The skills and knowledge that you need to demonstrate include:

Identifying the project timeframes and stages of construction

Scheduling commencement dates for the project tasks and work teams

Interpreting the conditions and requirements of contracts and agreements for employees and subcontractors

Defining and communicating team roles, responsibilities and accountabilities

Developing effective communication systems to track the work and the project

Section 1 – Knowledge questions

1. Understanding the obligations of contracts and agreements is part of a leaders’ role. List at least four elements that each agreement or contract should include and explain why they are important.

2. List three items of legislation which are relevant to employing contractors and employees.

3. Construction projects require the involvement of many different teams and individuals. Give at least three examples of the types of roles or tasks each of the following work teams have in a construction project:

Trades

Labourers

Suppliers

administration support

sales

professionals

Section 1 – Reflective journal

Activity

Discussion

Suitable evidence

Provide a summary of the project plan including the project’s timeline, the stages of construction and the scheduled commencement dates for each of the three work teams that you will be working with for this task.

In your response:

discuss the organisations’ project planning tools that were used

list the organisations policies and procedures that address project planning and reporting.

Attach a copy of the copy of the project plan and a gantt chart (or similar) to your workbook.

Video recordings

Audio recordings

Correspondence/emails

Links to relevant policies and procedures

Project Plan

Gantt Chart

Milestone reports

Budget reports

PMO reports

Employment contacts

Agendas and meeting minutes

Completed checklists

Training records

Toolbox talk records

Outline the three teams that you will be working with during this project, and will draw on to provide assessment evidence:

(teams may be trades, labourers, suppliers, specialists/professionals, administration support, sales)

Describe the team roles, responsibilities and accountabilities, and whether the team is made up of employees or contractors.

Select one team member from each of the three teams listed above and use their contract and/or other relevant documentation to establish the following:

What are their work obligations in regards to this project?

What are their work conditions in regards to this project?

What are their limitations in regards to this project?

What document/s did you use to find this information?

Describe how this information informed their roles in this project.

Attach supporting documentation of this work to your site dairy. Evidence may include correspondence, meeting minutes, copies of agreements etc.

Describe how you communicated each team’s roles, responsibilities and accountabilities to them.

Attach evidence of your communication to your site diary. This could include copies of correspondence, video or audio recordings, an agenda and minutes of a meeting, induction or training checklists etc

Describe the communication systems that you developed to track the team’s outcomes, task progress, project delays and other requirements such as payments of wages and salary, hours worked etc

Outline how effective these systems were. Outline improvements or changes if you think they are necessary.

Attach at least three pieces of evidence of these systems working. This may include Project Management Office (PMO) reports, budget reports, minutes of meetings, timesheet, task reports, emails or other correspondence etc

Outline your workplace procedure for managing on-site contractors.

Attach evidence of this procedure and how you have complied with it to your site diary

I have attached the following as evidence of this activity:

Supervisor comments and endorsement:

Supervisor signature:

Supervisor name:

Date:

Section 2 – Identify, Implement and manage workplace safety requirements

Use Section 2 of your Site Diary to record the work that you did to identify, implement and manage the work health and safety requirements for the project. The skills and knowledge that you need to demonstrate include:

Identifying the safety requirements

Implementing the safety requirements

Managing workplace safety requirements on-site

Issuing improvement and safety breach notices.

Section 2 – Knowledge questions

1. An important part of your role in leading and managing teams is in ensuring the safety of all team members. Describe your duty of care to team members when allocating tasks and briefing teams.

Section 2 – Reflective journal

Activity

Discussion

Suitable evidence

Make a list of the safety requirements for the three teams you are working with.

Include a list of the organisations’ policies and procedures that relate to these safety requirements.

Video recordings

Audio recordings

Correspondence/emails

Links to relevant policies and procedures

Agendas and meeting minutes

Completed checklists

Training records

Induction records

Toolbox talk records

Safety Management Plan

SMWS

Improvement notice

Safety breach notice

Provide a detailed outline of how you implemented three of the requirements listed above.

Attach evidence to your site diary of this work. This could include safety management plans, SWMS, JSA, training documentation and records, inspections reports, meeting agendas and minutes, toolbox talk agendas, video or audio recordings of pre-start meetings etc

Provide a summary of how you managed three of the requirements listed above throughout the project.

Attach evidence to your site diary of this work. This could include amended SWMS/ JSA, training documentation and records, risk assessments, meeting agendas and minutes, toolbox talk agendas, video or audio recordings of pre-start meetings etc

Provide an overview of a time you had to issue an improvement or safety breach notice to a team supervisor or team member during this project.

Include in your response:

how you became aware of the situation

the workplace policies and procedures you followed to address the situation

the method of communication you used to deliver the notice

the strategies you used to resolve the issue.

Attach evidence to your site diary. This could include emails, reports, memos, risk assessments, video or audio recordings, breach or improvement notice, plan to address safety issue, incident report form etc

I have attached the following as evidence of this activity:

Supervisor comments and endorsement:

Supervisor signature:

Supervisor name:

Date:

Section 3 – Liaise with supervisors of teams

Use Section 3 of your Site Diary to record the work that you leading and liaising with supervisors. The skills and knowledge that you need to demonstrate include:

identifying diversities in your work teams

identifying and negotiating support for those diversities

identifying and resolving potential and actual conflict in work teams

supporting and encouraging supervisors through feedback, information, and advice

consulting with supervisors to plan and prioritise tasks and workload

Section 3 – Knowledge questions

1. Define the terms cultural diversity and cultural values.

2. Describe two benefits of having a diverse workplace and of diversity within teams.

3. Diverse people and groups have many barriers to entering and working in the building and construction industry. Explain the barriers that each diverse group face and outline at least two approaches you can take to support individuals in your workplace.

gender

culture

Language

Age

Ability

List four strategies that you, in the role of a leader could implement to

build relationships with those with culturally diverse backgrounds

.

Define the term group dynamics. Discuss four negative impacts on team dynamics and four strategies to improve a group’s dynamic?

Section 3 – Reflective journal

Activity

Discussion

Suitable evidence

Describe the work you did to identify and support the diversities in your work teams.

Include in your response:

the legislation and workplace policies that you consulted to help you gather information

how you identified the teams’ diversities

the process you followed to negotiate support for teams or individuals

two examples of the support mechanisms you implemented

an example of how you adapted your style of communication to build relationships and to show respect for the opinions and values of workers with diverse backgrounds

Attach evidence of this work to your site diary.

Video recordings

Audio recordings

Correspondence/emails

Links to relevant policies and procedures

Diary notes

Pre-start meeting agendas and minutes

Completed hazard and risk assessments

WHS safety management plan

Site induction program

Correspondence/emails

Agendas and meeting minutes

Training records

Project reports

Discuss how you identified potential or actual conflict between your work teams, and between yourself and work teams throughout the project.

Include in your response:

one example of a conflict, a problem or negative interaction related to an issue of cultural diversity or values between teams or individuals

one example of a conflict, a problem or negative interaction related to access to a work area when multiple teams were required to be in the same area at the same time

one example of a conflict, a problem or negative interaction related to a safety concern or breach on site during the project

the process you went through to resolve each of the situations

what communication strategies you used to gather and convey information in each situation

how you adapted your own communication style to build trust and positive relationships and to demonstrate respect for others’ opinions in each situation.

Attach evidence to your site diary of these examples. Evidence could be correspondence, video or audio recordings, minutes of meetings etc

Discuss how you liaised with and supported your supervisors during the project.

Include in your response:

provide a list of the meetings you held on a regular basis to plan and prioritise work

discuss your communication strategies and give three examples of providing constructive feedback, information and/or advice to support your supervisors to achieve quality work outcomes

discuss one example of how you encouraged your supervisors to participate in and take responsibility for their teams’ activities and communication processes

discuss how you modelled the behaviour you expected from your supervisors and their teams

Attach evidence of your work to your site diary. This could include video or audio recordings, meeting agendas and minutes, written correspondence, project reports, planning documents etc

I have attached the following as evidence of this activity:

Supervisor comments and endorsement:

Supervisor signature:

Supervisor name:

Date:

Section 4 – Monitoring and managing team performance and progress

Use Section 4 of your Site Diary to record the work that you did to monitor and manage the team performance and progress throughout the project. The skills and knowledge that you need to demonstrate include:

Monitoring the teams’ effectiveness by:

monitoring the progress of work and the quality of work

evaluating team skills and addressing training requirements

monitoring resource utilisation

Managing the team by:

delegating work and responsibilities

discussing barriers and issues

that impact on the project

addressing and solving issues and problems

encouraging

active participation in work activities, innovation, and initiative

Using digital technology to record and save team information.

Section 4 – Knowledge questions

1. Explain the importance of having effective performance planning and measurement systems in place when leading and managing teams.

2. Outline one commonly used Performance Measurement System that is used in construction workplaces

3. Discuss the purpose of workplace planning and why it is important

Section 4 – Reflective journal

Activity

Discussion

Suitable evidence

Discuss how you monitored the teams’ performance and progress during the project.

Include in your response:

the strategies you used to monitor and record the progress of work

the strategies you used to monitor and record the quality of work

the strategies you used to monitor and record resource utilisation

Attach evidence to your site diary. This could include project progress reports, resource allocation reports, other relevant project reports, agenda and meeting minutes, emails and other forms of correspondence, video and audio recordings etc

Video recordings

Audio recordings

Correspondence

Training and education reports

Project reports

Progress reports

Resource allocation reports

Quality inspection signoff documentation

Meeting agendas and minutes

Training needs analysis

Checklists

Competency or skills matrix

Performance reviews

Discuss how you monitored and evaluated the team member’s skills and addressed training requirements throughout the project.

Include in your response:

the strategies you used to evaluate the individual team member’s skills prior to the commencement of the project and throughout the project

the strategies you used to evaluate and address training requirements for individuals or the team as a whole prior to the project commencing, and throughout the project

The systems you used to record team information.

Attach evidence of this work to your site diary. This could include a training needs assessment, training matrix, training reports, correspondence, emails, video and audio recordings of meetings, meeting agendas and minutes, screenshots of systems etc

Discuss the work you did to manage the team performance and progress.

Include in your response:

the strategies you used to delegate and allocate work and responsibilities to supervisors and leading hands

the strategies you used to discuss barriers and issues that impacted on the performance and progress of the project

the communication protocols you used to manage the teams’ performance and progress

the strategies you used to encourage active participation in work activities, innovation, and initiative.

the strategies you used to support supervisors and support teams to rectify issues

Provide evidence of two issues/problems that you needed to address and solve throughout the project that demonstrate the above strategies.

Attach other relevant evidence of managing the team’s performance and progress to your site diary.

I have attached the following as evidence of this activity:

Supervisor comments and endorsement:

Supervisor signature:

Supervisor name:

Date:

Assessment outcome – CPCCBC4052 Lead and manage teams in the building and construction industry: Site Diary

Satisfactory

Not satisfactory

Assessor signature:

Assessor name:

Date: